Chris — you said do your homework and DM you your best shot.
So instead of a résumé attachment, here's the first draft of my work: what I learned about Partnership Mastermind, where I think the Mastermind Collective breaks as it scales, the membership math, and what I'd ship in my first 90 days as Head of Community & Membership.
Dominick Finetti · 10+ yrs community · Adobe · Mattel · AMD · Cisco · Logitech · Fully remote, US-based
01 / What I read before I wrote a word
You're not hiring a community manager. You're hiring someone to run the retention layer of an operating platform.
The company outgrew its original shape
What started as a way to teach partnership pros their craft is now closer to an operating system for the whole function — and it sits inside a larger group of companies. Bigger backing means bigger expectations: the membership has to hold up as a business line, not just a friendly room.
The product is plumbing, not publishing
The through-line is diagnose the partnership org, then fix it — strategy, go-to-market motion, systems, hiring, upskilling. If you explained it to someone new, you'd say: it's the team you rent when your partner program isn't producing. Community is how people find that door, and why they stay after they walk through it.
Membership is a staircase, not a subscription
There's an inexpensive entry tier and a serious annual tier with sharper tools and closer access, plus tuition breaks on training that get better the deeper in you are. Almost every meaningful number downstream depends on how many people take the next step up.
This is a scale job, not a rescue
Hundreds of operators already in the network, hundreds of companies touched, satisfaction scores most communities never reach, and members sitting inside the software companies everyone else is trying to partner with. Nothing here is broken. It's under-instrumented and under-programmed for its size.
02 / Your words, my read
"Private enough for real candor, yet open enough to connect with the people, ideas and even other communities moving the profession forward."
That's not one community — it's three jobs held in tension. Most community hires pick one and let the other two rot. Here's how I'd hold all three at once.
Private enough that people tell the truth
Operators only get honest when the room has rules, a named host, and verified peers. That means written norms, no-attribution sessions, and moderation people can actually read — not judgment calls made in DMs.
Open enough to matter outside itself
A visible edge to the community: sessions outsiders can attend, trades with neighboring professional communities, alumni and partner networks pointed inward. The goal is to be the front door to the profession, not a members-only hallway.
Useful enough that renewal is boring
At renewal, one question decides it: did this give me back hours or bring me revenue? So every program earns its slot against intros made, questions closed, and time saved — or it gets cut.
03 / The membership math I'd be accountable to
Community is a revenue instrument. Here's the model I'd bring on day one.
Illustrative, built from your public pricing and network size — not a claim about your internals. The point is the shape of the operating model I'd run, and the numbers I'd ask to be measured on.
14 days
Activation window
Target: 60%+ of new members make a first contribution and receive one useful intro within two weeks.
Entry tier → Annual tier
Upgrades triggered by behavior
Moving someone from the entry tier to the annual tier multiplies what they're worth several times over. Ten points of upgrade rate changes the whole membership line.
< 6 hrs
Time to first useful answer
In a professional community this predicts renewal better than anything else. I'd make it a named group's job, not a hope.
NPS (Net Promoter Score) 70+
Defended, then raised
Measured per-cohort and per-surface, so we know which programs earn the score and which just consume the calendar.
The flywheel I'd wire together
Someone shows up with a broken partner program → the community answers their first real question → they watch peers solve the same problem in public → they pay up for the sharper tools and closer access → they finish the training and get credentialed → they come back as a host, teacher, or a hire someone placed → their story pulls in the next group. Community isn't one lane in that loop. It's the tissue connecting every part of it, including the services and placement side of the house.
04 / First 90 days
What I'd actually ship — with a team behind me and real resources.
Listen, instrument, stabilize
- 30 member interviews across both tiers, plus 10 people who left — coded into themes, not vibes.
- One health dashboard everyone shares: how many new members post in week one, how many operators show up weekly, how fast questions get answered, who climbs a tier, who's drifting toward not renewing.
- Walk every surface members touch — the welcome, the directory, the matching, the calls, the paid research — and rank each one by hours it saves a member per dollar it costs us.
- Write down the community's operating rhythm: what ships weekly, monthly, quarterly, and who owns it. The same clarity we sell to partner teams, applied to ourselves.
05 / Product lab — napkin sketches, not shipped features
Five tools I'd want on the roadmap, mocked up just enough to argue about.
Each one is a one-click, click-through sketch with invented data — deliberately shallow. How I'd scope it: every idea tied to a member behavior on one side and a membership number on the other.
06 / Why I can claim any of this
Legitimate experience building and scaling communities — with the commercial receipts.
40K Members · 1.1M Replies
Mattel Creations Premium Collector Community - Direct-To-Consumer / Ecommerce
Community engagement converted directly into product drops and membership revenue — commercial operations, not just member experience.
0 → 17,000+ Members
ScholarshipOwl HED Community - EdTech
Built the ScholarshipOwl Discord server from scratch, plus a year-long ambassador program across 15 campuses — the exact motion for an Operator Council and member-sourced growth.
2,000 → 15,000+ Members
Adobe Global Student Community - EdTech
Multi-surface Community funnel across Discord, WhatsApp and GroupMe, and a core leader on the 2026 Adobe Community Lead Program launch.
4,000+ Members
MD Anderson Physicians Network Community - Non-Profit / Healthcare
A private, high-trust professional network of experts — the closest analogue to a room of senior partnership operators.
1.5M+ Followers
Streamlabs by Logitech Social Media & Community - Live Streaning / Content Creation
Owning the public perimeter of a community at scale, including viral content that pulled new members in.
$50K EMV (Earned Media Value) · 475K reach
Cisco goCSAP Ambassador Program - B2B Telecommunications
Advocacy programs designed to produce attributable value, reported up to stakeholders who fund them.
Member experience + commercial ops
At Mattel Creations I ran the community and the drop mechanics — including the Hot Wheels × MSCHF release that sold out in five minutes on 2.7M impressions. I've been accountable for both how it feels and what it earns.
AI-native, the way PMM builds
Sentiment clustering, member-signal digests, editorial systems, internal tools — built with Claude, Gemini and Lovable. This page is an example: researched, designed and shipped by me in an afternoon. Zac's team wouldn't be carrying my requests.
07 / The ask
Give me 30 minutes. I'll bring the member interview script and the health dashboard spec.
If the 90-day plan above is directionally right, I'd rather spend the interview pressure-testing it with you than reciting my résumé. If it's wrong, tell me where — I'll learn more about the Collective in that conversation than in a month of reading your site.